Terms of service

About these terms

These terms apply to online orders from Notre Boeuf de Grâce at the NDG location. The restaurant is part of Notre Boeuf de Grâce. For questions about your order, contact the restaurant using the details below.

The restaurant and Bistrolio

The restaurant supplies the food and is responsible for ingredients, food safety, preparation, packaging, order accuracy and fulfilment. Bistrolio provides the ordering platform and tools; it does not sell or prepare the food or perform deliveries. Order-related questions and claims should be directed to the restaurant. Nothing in these terms excludes responsibility that applicable law places on Bistrolio for its own conduct.

Restaurant contact

Notre Boeuf de Grâce · NDG 5732 Rue Sherbrooke O, Montréal, QC H4A 1W8, Canada Telephone: (514) 369-9090

Placing an order

Review your items, quantities, selected options, pickup or delivery choice, contact details and requested time before placing your order. Provide accurate information so the restaurant can prepare and fulfil your order. Keep your order confirmation and reference number.

Prices and payment

Prices are in Canadian dollars. Your checkout summary shows the items, applicable taxes, delivery charges, discounts, any tip you choose and the total before payment. Payment must complete successfully for an online order to be confirmed. Payments are processed by independent payment providers for the restaurant. The restaurant is responsible for its charges and payment disputes, subject to applicable law and its payment-provider agreement. Bistrolio does not undertake to reimburse restaurant charges. Authorizations, payment refusals and posting times depend on the payment provider and your financial institution. If a payment appears on your statement without an order confirmation, contact the restaurant before placing a duplicate order. Your statutory rights to dispute a payment remain unchanged.

Pickup and delivery

Pickup and delivery options depend on the selected location, opening hours and service area. Preparation and delivery times are estimates and can be affected by order volume, traffic and other service conditions. Check your delivery address, apartment or suite and access instructions carefully. Delivery may be performed by the restaurant or an independent delivery provider. Contact the restaurant promptly about incorrect details or late, lost, damaged, incomplete or undelivered orders so it can investigate and arrange any applicable remedy. Bistrolio does not guarantee preparation or delivery times and does not undertake to compensate customers for restaurant or delivery-provider failures, subject to obligations imposed by applicable law.

Ingredients, allergies and special requests

If you have an allergy or dietary requirement, contact the restaurant before ordering to discuss ingredients and preparation. Include relevant details in your order instructions. A note in the instructions does not by itself confirm that a request can be accommodated. Ask the restaurant to confirm before proceeding if you are unsure.

Changes, cancellations and order problems

Contact the restaurant as soon as possible with your order reference if you need a change, cancellation or refund, or if something is missing or incorrect. Whether a requested change can be made depends on the preparation and delivery stage. The restaurant handles and is responsible for cancellation and refund requests in light of the circumstances and applicable consumer protection rights. Bistrolio supplies refund-management tools but does not undertake to fund restaurant refunds. Where a refund is due, the restaurant arranges it through the payment provider; the time for funds to appear depends on the provider and financial institution. Contacting the restaurant does not prevent you from exercising another remedy available by law. Nothing in these terms removes or limits rights or remedies provided by law.

Menu availability

Items and options may become unavailable. If the restaurant cannot fulfil an ordered item, contact the restaurant to resolve the order and any applicable refund. Photos are illustrative; refer to the item description and selected options when ordering.

Offers, discounts and rewards

Eligibility depends on the conditions displayed for the selected location, including any qualifying items, service times, expiry dates and redemption limits. Check the order summary to confirm a discount before paying. Offers do not combine unless expressly permitted. Rewards are not cash or a payment balance and cannot be exchanged for cash unless required by law. Contact the restaurant about an offer or reward; Bistrolio does not guarantee or fund restaurant promotions. Changes to future offers do not alter an order already placed or remove rights provided by law.

Communications and responsible use

Order confirmations and service updates concern your transaction. Promotional email enrollment is optional and separate from placing an order or accepting these terms. Do not submit fraudulent orders, misuse discounts or attempt unauthorized access to accounts or the ordering service.

Applicable law

These terms are governed by the laws of Quebec and the federal laws of Canada applicable there, subject to mandatory consumer protections and rights to bring a claim provided by applicable law.

Questions and future updates

For questions about these terms, contact Notre Boeuf de Grâce at the NDG location using the contact details above. Updates to these terms apply to future orders and do not change the terms of an order already placed.